FAQs

Here are some common questions our customers ask. If you need more information, please contact us.

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1. What payment methods do you accept?

We currently accept PayPal only for all orders. PayPal provides a secure and reliable payment process.

2. Do you ship internationally?

No, we currently offer domestic shipping only within the United States.

3. How long does shipping take?

Total delivery time is 4–7 business days, which includes 1–3 business days for order processing and 3–4 business days for shipping. Orders placed after 2:00 PM may begin processing the next business day. We ship via USPS and UPS with tracking provided.

4. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package here:
USPS Tracking
UPS Tracking

5. What is your return policy?

We accept returns within 30 days of delivery for unused products in their original packaging. Customers are responsible for return shipping. Refunds are processed within 2 business days, and no restocking fees apply. Exchanges are not accepted. Please see our Return & Refund Policy for details.

6. Do you charge sales tax?

All prices displayed on Pattysha.com are sales tax-free.

7. How do I contact customer support?

You can reach our team via email, phone, or mail:
Email: service@pattysha.com
Phone: +1 414-284-5062
Address: Patty Shack LLC, 1397 Pearl St, Boulder, CO 80302

8. Are your products authentic?

Yes. All products sold on Pattysha.com are genuine, high-quality automotive accessories sourced and tested to meet our standards.

9. Can I cancel my order?

Orders can only be canceled before they are processed and shipped. Please contact our support team immediately if you wish to cancel.

10. Do you offer gift options?

Currently, we do not offer gift wrapping or gift messages. All products are shipped in standard packaging.

If you have any questions not covered here, please contact us. We are happy to assist you!